Any entity accessing the Sites ("you") represents and warrants that you accept the data practices and terms described in this Policy. If you do not agree with this Policy, please discontinue your use of the Sites immediately.
CHANGES TO THIS POLICY
We may revise this Policy from time to time and without prior notice to you. Except as otherwise noted in this Policy, such changes may apply to any personal information we already hold about you or personal information collected after the Policy is modified. Please visit this page regularly so that you are aware of our latest updates. Continuing to access or use this Site after any changes become effective indicates your acceptance of the revised Policy.
In addition, we may provide you with "just-in-time" disclosures or additional information about the data processing practices of specific parts of our Site. Such notices may be a supplement to this Policy or provide you with additional choices about how we process your personal information.
This Policy does not apply to information processed by third parties, for example, when you visit a third party website or interact with third party services including those you may access by following a link from the Sites or those with whom we may share information as set forth in this Policy. Please review any third parties' privacy policies before disclosing information to them.
When you call a number posted on the Sites or otherwise submit an inquiry for an estimate, quote or service, we share this information with our network of Partners (each "Partner"), who pay us to provide this service, to enable them to match you with contractors ("Contractors" or each "Contractor") who can provide you with estimates and other information related to your home improvement inquiry. Our terms of service require that Partners utilize Personal Data in accordance with all applicable local, state, and federal laws, rules, and regulations.
Contact Data: Personal Data about you used to contact you. For example: your name, company name, title, email address, physical address, phone number, and/or username. "Performance & Log Data": Information created by your use of our Sites. For example: your IP address, browser type, operating system, command line information, diagnostic information related to the Site (e.g., crash activity reports), the referring webpage, pages visited, date, your geo-location, your cell carrier, your device and application IDs and search terms. Note that Depending on the law of your country of residence, your IP address may legally be considered personally identifiable information.
Cookies:A cookie is a small amount of data generated by a website and saved by your web browser. Its purpose is to remember information about you, like a preference file created by a software application. In some cases, Cookies and similar automated data collection technologies may be used to collect personal information, or information that becomes personal information if we combine it with other information.
Other Data:Any other information that an individual provides to us (e.g., survey responses, blog comments, or other communication submitted to us).
Personal Data:Is any information about an identified or identifiable individual and any performance, log and cookie information that may be linked with an identifiable individual. We collect and process the following types of information. Note: Specific Personal Data elements listed in example are provided for example only and may change. We may create anonymous records from Personal Data for certain business purposes of ours, of our Partners and of our Affiliates as defined below. Any information that is anonymized or aggregated is no longer Personal Data and we may indefinitely use it, share it and retain it for any reason.
Web Pixels:Is a small HTML code snippet which is loaded when a user or consumer visits a website or opens an email. It is used for tracing user behavior on our Sites such as referring sites and form submissions. Web Pixels could be used to collect personal information or information that becomes Personal Data if we combine it with other information.
COLLECTION AND PROCESSING:
We collect your Personal Data through our Sites and over the phone when you call an inquiry number listed on our Sites. Our Sites are public, any information that is disclosed on our Sites may appear on search engines, or other publicly available platforms and may be "crawled," searched and used by unaffiliated third parties. Please do not post any information that you do not want to reveal publicly and please do not call us from any phone number you do not give us permission to utilize and share as provided below.
Additional Processing: If we process Personal Data in connection with your use of the Sites in a way not described in this Policy, this Policy will still apply generally (e.g., with respect to Your Rights and Choices) unless otherwise stated when you provide it.
Customer Service:When you contact us through the Sites, including submitting a "contact us" or other online inquiry form, subscribing to a newsletter or blog, downloading a whitepaper or other informational document, entering a contest, registering for a demo or webinar, completing an online survey or any other means, we may record your Contact Data in our customer relationship management system and use your Personal Data to respond to you, or provide this information to a Partner so that the Partner or Contractor may respond to you. If you provide a cell phone number to us, you are explicitly granting us and our Partners and Contractors permission to send text messages to that number to respond to your request and to contact you at that number via an auto-dialer or with a recorded message, which we may do at our discretion.
Marketing:We may use your Personal Data to keep you aware of our products and services and send you promotional material about Relief Near Me and participating Partners and as permitted by applicable law, on behalf of Relief Near Me, affiliates, subsidiaries, joint ventures, or other companies under common control with us (collectively, "Affiliates") and partner companies. Promotional materials may include marketing communications, online surveys, notifications regarding our events and those of our Partners, Contractors, Affiliates and other third-party partners. If you provide a cell phone number to us, you are explicitly granting us and our Partners and Contractors permission to send text messages, record messages, and/or use an auto-dialer to contact that number for marketing and promotional purposes, which we or our Partners and Contractors may do at our decision. You may opt-out of our marketing communications at any time.
Quote Requests:When you submit a request for an estimate, quote or other information through our Sites, we may use your Personal Data to match your request with a Partner or Contractor in our network. Our "Partner Network" is a collection of Partners that have networks of local Contractors to provide quality home services.
Security:We process your Personal Data to enhance the security of our Sites and to combat spam, malware or other security risks. This may include monitoring your activities on our Sites. Without processing your Personal Data for such purposes, we may not be able to ensure the security of our Sites.
Information we collect may be shared with a variety of parties depending upon the purpose for and context in which that information was provided. In all cases where we share Personal Data with third party service providers acting on our behalf, we will use a "minimum necessary" standard to disclose only that information required for satisfying the purpose of or performing the service for which the information is disclosed. We generally transfer Personal Data according to the following:
Affiliates:In order to consolidate certain business operations, develop products/services that meet the needs of our customers, as well as informs our customers about relevant products and services, we may share your Personal Data with current or future Affiliates. You agree to our sharing some or all of your information and Personal Data with our Affiliates.
Business Transactions:Your Personal Data may be processed in the event of a business transaction, such as a merger, acquisition, liquidation, or sale of all or a portion of our assets. For example, Personal Data may be disclosed (subject to confidentiality restrictions) during the due diligence process for a potential transaction or may part of the assets transferred, in such case the acquiring company will possess any rights granted to us under this Policy.
Consent:We will share your Personal Data in accordance with your consent for us to do so. By submitting any Personal Data via our Sites or by calling a number published or entering information on our Sites you are providing consent for us to share your Personal Data with Partners in our Partner Network, and for those Partners to share your Personal Data with Contractors.
Partner Network:When you submit a request for a quote, we may share your Personal Data with Partners in our Partner Network who pay us to provide this service. Our Partners may use your Personal Data to connect you with a Contractor to assist you with your home services project and may share your Personal Data with such Contractor in order to contact you to offer its services. If you provide a cell phone number to us you are explicitly granting us, and any Partner or Contractor with whom you are matched by our service, permission to call and send text messages to that number to respond to your request and to contact you at that number via phone call, text message, or an auto-dialer or recorded message (we or our Partners or Contractors may do at our discretion).
Note that Partners and Contractors are third parties. Any Personal Data transferred to a Partner or Contractor as part of our services, is no longer under our control and is subject to the privacy policies of such Partner or Contractor.
Service Providers:In connection with our general business operations, to enable certain features, and in connection with our other legitimate business interests, we may share your Personal Data with service providers or sub-processors who provide certain services or process data on our behalf. Our contracts with these service providers dictate that they only use your information in connection with the services they perform for us, and you consent to our sharing of information with these parties by using our Sites subject to this Policy.
Third-Party Partners:When you complete an online inquiry form to which you were referred by a third party partner, any information collected through an online inquiry form hosted on the Sites may be shared with the referring third party partner. We may share your Personal Data with third parties for marketing or adverting purposes, as permitted by law. Third party partners may use your Personal Data for their own purposes subject to their own privacy policies.
We retain Personal Data for as long as necessary to service the purpose(s) for which your Personal Data was processed and for a reasonable time thereafter, or as necessary to comply with our legal obligations, to resolve disputes or enforce our agreements. While retention requirements can vary by jurisdiction, we generally apply the retention periods noted below:
Cookie Data:We retain any information collected via cookies, clear gifs, flash cookies, webpage counters and other technical or analytics tools up to one year from the expiry of the cookie or date of collection. If you do not want information collected using cookies, you can manage/deny cookies (and certain technologies) using your browser's settings menu. Cookies owned by third parties may have varying retention periods.
Call Recording:As required by applicable law, we will inform you that a call will be recorded before doing so. Any recorded telephone calls with you may be retained for a period of up to six years. Note that any Personal Data transferred to our Partners or Contractors as part of our services is no longer under our control. While our terms of service require that Partners and Contractors utilize Personal Data in accordance with all applicable local, state and federal laws, rules and regulations, each Partner and Contractor has its own data retention policy. You should contact those Partners or Contractors directly regarding their retention of your Personal Data.
Marketing:We house information used for marketing purposes indefinitely until you unsubscribe. When you unsubscribe from marketing communications, we add your contact information to our suppression list to ensure we respect your unsubscribe request.
Site Activity:We may store any information about your activity on our Sites or any Other Data created, posted or shared by you on our Sites for as long as we deem it necessary or until you provide specific instructions to delete it, which may be indefinitely, or where a valid business reason exists for such storage such as maintaining the integrity of our systems and logs or for the establishment or defense of audit, legal claims, and or crime prevention purposes.
Telemarketing:We have adopted and adhere to policies that comply with applicable Federal Trade Commission, Federal Communications Commission and state laws/regulations. If you do not want to receive non-informational calls from us, you can ask us to place your telephone number(s) on our internal Do Not Call List. You can submit this request by emailing us at the contact information provided below. Your request must include your telephone number and name. If you have multiple telephone numbers, please be sure to include all numbers that you would like included on our Do Not Call List in your request. Any phone call, e-mail or any other form of communication used to confirm receipt of your Do Not Call request will not be deemed to have violated this Policy. Your request will be honored within thirty (30) days of the request in compliance with federal and state laws. Note that any phone information transferred to our Partners or Contractors as part of our services is no longer under our control. While our terms of service require that our Partners and Contractors utilize this contact information in accordance with all applicable local, state, and federal laws, rules, and regulations including TCPA. Each Partner and Contractor has its own Do Not Call List and you must contact each Partner and Contractor individually to be placed on their internal Do Not Call Lists.
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